FAQ
Orders
How do I order?
Simply select the correct variant on each product you wish to purchase and add to cart. When done, click on your shopping cart. You will be able to fill in your billing and delivery details.
If you are ordering made to order items - simply proceed to purchase like you would an instock item. Please note the current manufacturing time on the main MTO page.
Can I change or cancel my order?
If you have not received a shipping notification yet feel free to contact us and we will see what we can do. We work on a case by case basis. Please be aware cancelled orders will incur a 15% restocking fee. If you would like to make a change to your order after it has been placed, please contact us and we will do our best to accommodate you.
Once an order has left our hands and is en route, you can’t cancel your order. If you decide to refuse a shipment or if your address was entered incorrectly, you will be responsible for all shipping and handling fees, including any additional customs, restocking or return fees.
How can I check the status of my order?
We know you can't wait to receive your order, which is why we notify you when your order ships via email. Unfortunately we don’t have any sort of automated system for you to know about how our packing queue is going. If you have any concerns about timing feel free to contact us!
Shipping
Where do you ship to?
We happily ship internationally! If mail gets there, we will ship it. Just please be aware you may be asked for an additional payment to receive your order if the delivery address of your order is outside of Canada.
What shipping options are available?
We ship with Canada Post for all domestic orders and Canada Post and UPS for International orders.
How much is shipping?
You’re able to get a shipping estimate in our check out before you purchase. Simply place the items you are interested in into the cart and input your address. Our shipping is calculated based on size, weight and value so it hugely depends on what you are ordering. If you are having issues send us an email and we can try getting an estimate to you.
Will I be required to pay customs/import duties to receive my order?
You may be asked for an additional payment to receive your order if the delivery address of your order is outside of Canada. Any additional payment asked of you is an import tax not a shipping charge. You are personally responsible for any import duty/tax that may be applied to an order. Deadly Couture Inc. is not responsible for any additional charges incurred during shipping, such as duties and taxes, and we do not mark down the value of your parcel.
Do you ship discreetly?
All of our packages are sent in unmarked poly mailers or cardboard boxes. The only indication of what is inside will be our company name on the shipping label and keywords may be on customs forms.
How can I track my order after it’s shipped?
Please make sure you enter a valid email address when placing an order as once you have placed your order and we have shipped it out, you will receive an automated email containing your tracking number. Until we have created a shipping label the tracking/shipping information is unavailable.
How often do you have postage pick ups?
We have scheduled pick ups three times a week, we don’t want you waiting too long!
Curbside Pick Up
How does curbside pick up work?
When checking out on our website select curbside pick up as your shipping method. Once we get everything all packed up and ready for you we will send you an email saying it’s time for pick up! Come on down to our warehouse in lovely East Vancouver. When you arrive just ring the front doorbell and we will meet you at the front door. You must have a piece of government issued ID to verify your identity and it must match the name on the order.
Where do I pick up a curbside pick up order?
Curbside pick ups are at our warehouse location - 1599 Venables Street in Vancouver, BC.
When can I pick up a curbside pick up order?
We are available for curbside pick ups 7 days a week, from 11:00am - 6:00pm. You don't need to let us know when you're popping by. Just let us know when you have arrived!
How long does it take for a curbside pick up order to be ready?
Depends on how busy we are but we are usually pretty quick about it. We hope to have things ready the same day. If you are concerned about timing just email or call us!
Why does Curbside Pick up now cost .25¢?
As of January 1st, 2022 the City of Vancouver has introduced a bylaw requiring retailers to provide paper bags at a small cost to their customers. We are no longer permitted to use plastic bags, nor to distribute bags for free.
How long do I have to pick up my curbside order?
Unfortunately we cannot hold on to orders forever! We reserve the right to cancel any orders for pick up that are not collected within 60 days of purchase.
Payments
What types of payment do you accept?
Our website accepts Visa, Mastercard, Amex, Apple Pay, Google Pay, Shop Pay and PayPal.
Unfortunately we do not accept payments over phone.
What currency do you charge in?
We charge in CAD.
Exchange rates?
You will be charged in CAD. If you're outside of Canada, your bank or credit card company will convert the amount to your local currency.
We cannot advise on exchange rates, please contact your payment provider for more information.
What does the payment charge look like on a bank statement?
We try to be as discreet as possible - the charge on the bank statement should show up as simply “Deadly Couture Inc”.
Returns and exchanges
Do you accept returns or exchanges?
Due to the intimate nature of the items we sell, we do not offer any returns or exchanges.
What if I have received a faulty item in my order?
If the item in your order is damaged or faulty when you receive it, please contact us promptly to sort out a solution.
Products
How do I know what size to order?
Please make sure to check size charts as we order from many suppliers from all over the world. If you are still unsure of what size to order, please feel free to contact us with your measurements and we will do our best to help!
Am I able to try things on?
Yes! Depending on the item, you can book an appointment to come view and/or try something on before purchasing it. You must book an appointment for a sizing consultation. We try our best to accommodate same day requests but please book in advance to avoid disappointment! Click here to book an appointment.
Is my item/size in stock?
All of our products are listed on the website in the available options, so if you do not see your size or desired colour, we are out of stock.
My item/size is out of stock - will it be restocked?
There is no guarantee we will restock an item as it depends on the manufacturer, etc but if you would like to be notified, please use our contact us form with the product link and your contact info and we will add you to our request sheet.
Deadly Fetish Latex
We have a selection of in-stock and ready to ship out items, as well as a newly launched Made to Order section on the menu where we will be adding new products over the coming year. To stay up-to-date on what options will be available, make sure to sign up for our newsletter!
Latex Repairs
Do you repair latex?
At this time we are not accepting any repairs. If you have a repair request for an item that was purchased from us, we ask that you email us photos and we will get back to you when repairs are again available. Please be aware we will no longer be accepting any latex repairs for items which were not purchased at Deadly Couture, unfortunately we were simply overwhelmed with repairs and had to discontinue doing so.
Do you sell latex scraps for at home repairs?
We do currently have scrap bags for sale here. Please be aware contents are random and we do not take requests.
Materials
What’s the difference between latex and PVC?
Latex clothing and accessories are made from latex rubber sheeting while PVC clothing and accessories are made from plastic polyvinyl chloride. PVC is also sometimes referred to as Vinyl. Most latex clothing is glued at the seams and PVC/Vinyl is sewn like traditional garments. For the glossy look, latex does need to be polished as it is matte in its natural form.
How do you take care of latex?
Check out info on latex care here - click here
What is chlorinated latex?
Chlorination is a chemical process that is done to some latex clothing and accessories to make them softer, easier to get on, more durable, prevent items sticking together, and can even be more suitable for people with latex allergies. With the change to the surface of latex when it has been chlorinated, it is good to note that these items are usually more difficult if not impossible to repair or do alterations on.
How do you take care of PVC?
Check out info on PVC care here - click here
Is my PVC / wetlook damaged?
PVC and wetlook does crease over time and depending on storage as well. PVC can have minor creases from shipping and should not be cause for alarm.
How do you take care of corsets?
Check out info on corset care - click here
Gift Cards
Do you sell gift cards?
Yes! We have gift cards available here - click here
Are your gift cards good for both in person and online?
Yes, gift cards are redeemable in person and online. When purchased, you will receive a code via email. So please double check the email is correct when ordering!
Location
Where is your new location?
Our warehouse is located at 1599 Venables Street in Vancouver, BC.
Does this mean your Gastown location is closed?
Unfortunately yes, our original retail space in Downtown Vancouver is now closed. But don't worry! We're on to bigger better things!
Do you have more than one location?
We wish! It’s just us, the one location, in East Vancouver, BC.
Misc.
Is your showroom dog/pet friendly?
We love all animals but unfortunately due to the nature of us being a specialty clothing space and for our staff and customers with allergies, we do have a no pets policy.
Do you collab with influencers?
Thank you for your interest but we are not doing any collabs at this time.
Do you rent things for shoots and/or do stylist pulls?
Unfortunately no, due to the intimate nature of the items we sell you must purchase the items (this is including our streetwear).
What’s your accessibility like?
We hope to provide individuals with disabilities equal access to our awesome goodies, everyone is welcome!
Unfortunately our building isn’t wheelchair friendly as there are a couple steps up into our building. We also have older warehouse floors, which are sweet to look at! But it may be a bit harder to get around for those with mobility issues.
If you have questions or encounter any difficulty in using our site please let us know. We’re more than happy to help and we try our best to make accommodations :)