Shipping

We happily ship internationally! If mail gets there, we will ship it. Just please be aware you may be asked for an additional payment to receive your order if the delivery address of your order is outside of Canada.

You may be asked for an additional payment to receive your order if the delivery address of your order is outside of Canada. Any additional payment asked of you is an import tax not a shipping charge. You are personally responsible for any import duty/tax that may be applied to an order. Deadly Couture Inc. is not responsible for any additional charges incurred during shipping, such as duties and taxes, and we do not mark down the value of your parcel.

All of our packages are sent in unmarked poly mailers or cardboard boxes. The only indication of what is inside will be our company name on the shipping label and keywords may be on customs forms.

We have scheduled pick ups three times a week, we don’t want you waiting too long!

When checking out on our website select curbside pick up as your shipping method. Once we get everything all packed up and ready for you we will send you an email saying it’s time for pick up! Come on down to our warehouse in lovely East Vancouver. When you arrive just ring the front doorbell and we will meet you at the front door. You must have a piece of government issued ID to verify your identity and it must match the name on the order.
*Please note that as of January 2022, City of Vancouver bylaw requires us to charge .25 cents for bags. This fee will show up on the curbside option.

Returns & Exchanges

Due to the intimate nature of the items we sell, we do not offer any returns or exchanges.

If the item in your order is damaged or faulty when you receive it, please contact us promptly to sort out a solution.

If you have not received a shipping notification yet feel free to contact us and we will see what we can do. We work on a case by case basis. Please be aware cancelled orders will incur a 15% restocking fee. If you would like to make a change to your order after it has been placed, please contact us and we will do our best to accommodate you.

Once an order has left our hands and is en route, you can’t cancel your order. If you decide to refuse a shipment or if your address was entered incorrectly, you will be responsible for all shipping and handling fees, including any additional customs, restocking or return fees.

Payments

Our website accepts Visa, Mastercard, Amex, Apple Pay, Google Pay, Shop Pay and PayPal.

Unfortunately we do not accept payments over phone.

Please note: Our showroom only accepts Debit, Visa, Mastercard or Cash.

You will be charged in CAD. If you're outside of Canada, your bank or credit card company will convert the amount to your local currency.

We cannot advise on exchange rates, please contact your payment provider for more information.

We try to be as discreet as possible - the charge on the bank statement should show up as simply “Deadly Couture Inc”.

Products

Please make sure to check size charts as we order from many suppliers from all over the world. If you are still unsure of what size to order, please feel free to contact us with your measurements and we will do our best to help!

Yes! Most of the items we sell are available for try-ons and you can visit our showroom at 1599 Venables Street as a walk-in or if you prefer, you can also book a fitting. Click here to book in.

There is no guarantee we will restock an item as it depends on the manufacturer, etc but if you would like to wait, please use the notify me button.

Latex clothing and accessories are made from latex rubber sheeting while PVC clothing and accessories are made from plastic polyvinyl chloride. PVC is also sometimes referred to as Vinyl. Most latex clothing is glued at the seams and PVC/Vinyl is sewn like traditional garments. For the glossy look, latex does need to be polished as it is matte in its natural form.

Please click here for cleaning and care.

PVC and wetlook does crease over time and depending on storage as well. PVC can have minor creases from shipping and should not be cause for alarm.

At this time we are not accepting any repairs. If you have a repair request for an item that was purchased from us, we ask that you email us photos and we will get back to you when repairs are again available. Please be aware we will no longer be accepting any latex repairs for items which were not purchased at Deadly Couture, unfortunately we were simply overwhelmed with repairs and had to discontinue doing so.

We do currently have scrap bags for sale here. Please be aware contents are random and we do not take requests.

Miscellaneous

We do require anyone under the age of 14 to be accompanied by a guardian. <3

We love all animals but unfortunately due to the nature of us being a specialty clothing space and for our staff and customers with allergies, we do have a no pets policy.

Thank you for your interest but we are not doing any collabs at this time.

Unfortunately no, due to the intimate nature of the items we sell you must purchase the items (this is including our streetwear).

We hope to provide individuals with disabilities equal access to our awesome goodies, everyone is welcome!

Unfortunately our building isn’t wheelchair friendly as there are a couple steps up into our building. We also have older warehouse floors, which are sweet to look at! But it may be a bit harder to get around for those with mobility issues.

If you have questions or encounter any difficulty in using our site please let us know. We’re more than happy to help and we try our best to make accommodations :)